Guides are written from the problems travelers actually hit on arrival — declined payments, dead data, missing Chinese addresses, ticket name mismatches — and from checking official and provider sources before publishing claims.
Shanghai CityDrop and ChinaReady are the current public anchors. Practical guides on payment, eSIM and apps sit alongside them in the library.
04 / FACTS
What “verified” means here
Verified means: we recorded a source URL and a check date for a specific claim. It does not mean every detail was re-tested in person on your travel day.
Page revised dates and source-check dates are different. A rebuild can refresh HTML without re-auditing every provider rule.
Recommendations are preparation help, not guarantees that your card, phone, visa path or merchant will behave the same way.
Unverified or handover-imported claims stay labeled as Reference until they are independently re-checked.
05 / STEPS
How to contact
Personal trip questions
Email hello@gochinamate.com with your cities, dates, and the Pay · Connect · Move problem you are stuck on. Soft interest only — there is no live paid checkout on this page.
Response: We aim to reply within 24 hours on business days (Asia/Shanghai).
Group trips, creators and cooperation
For group routing, workshop-style briefings, or content cooperation, use the same inbox with subject line starting COOP or GROUP so it can be triaged separately.
Response: Same 24-hour response aim; complex partnerships may need a follow-up call.